Improving how health services consult consumers

Health services are continually looking to improve the way they hear from consumers, but they don’t always get it right. HCQ is addressing some of the reported barriers to meaningful consumer engagement, and how we can remove or reducethem.

What are your suggestions to overcome the barriers listed below?

If a health service needed to engage consumers in a short timeframe, how could they best do that?

Please share your ideas on what would help to make that a supportive and positive experience for consumers.

There are certain groups of consumers that health services may find hard to engage with. These groups include men, carers, and people living in rural and remote areas.

Please share your ideas on what health services can do to improve their engagement with these consumers.

Have you ever experienced “Consultation fatigue" - feeling over-consulted or consulted poorly?

Please share your ideas on what you think health services could do to overcome this.